The key to any successful relationship between an IT provider and a client, whether it be web related or not, is communication and support. Truska are proud of our support record and it is due to our level of service that many clients have stayed with us for long periods of time.
We operate an on-lne support ticketing system facilitaitng the management of all support requests. A support request can be raised simply by sending an email to email@example.com or by utilising our support portal at http://support.truska.com (see menu link under support above for quick access).
The Support Portal also features a knowledgebase where you can find solutions to common problems and information on how to carry out regular tasks. The knowledgebase is constantly being added to and we welcome suggestions of topics that could be added to help our clients.
Truska offices will be closed over the holiday period as follows:
Closing at 5pm on Tue 24th December 2019
Reopening at 9am on Monday 6th January 2020
There will be emergency support cover throughout this period via the Support Portal.
Please either visit the Support Portal and log in (or create an account and log in of you do not already have an account) and create a ticket.
Or email with details of the problem and the best method of contact should it not be your normal number to firstname.lastname@example.org. Please note this is for emergency support only.
Notices on current server status, any problems, holiday notices and other important information can always be found here and on the support portal.