The key to any successful relationship between an IT provider and a client, whether it be web related or not, is communication and support. Truska are proud of our support record and it is due to our level of service that many clients have stayed with us for long periods of time.
We operate an on-lne support ticketing system facilitaitng the management of all support requests. A support request can be raised simply by sending an email to firstname.lastname@example.org or by utilising our support portal at http://support.truska.com (see menu link under support above for quick access).
The Support Portal also features a knowledgebase where you can find solutions to common problems and information on how to carry out regular tasks. The knowledgebase is constantly being added to and we welcome suggestions of topics that could be added to help our clients.
All servers are curently operating normally.
An error on the email server overnight on Friday 30th and Saturday 31st October 2015 was resolved early on Saturday morning. All email affected was queued and filtered through by 11am on Saturday morning. The problem was caused by an error in an anti-virus upgrade thus the server was unable to check emails so it queued them until such times as it could - all the time protecting our users.
Notices on current server status, any problems, holiday notices and other important information can always be found here.