The key to any successful relationship between an IT provider and a client, whether it be web related or not, is communication and support. Truska are proud of our support record and it is due to our level of service that many clients have stayed with us for long periods of time.
We operate an on-line support ticketing system facilitating the management of all support requests. A support request can be raised simply by sending an email to firstname.lastname@example.org or by utilising our support portal at http://support.truska.com (see menu link under support above for quick access).
The Support Portal also features a knowledge base where you can find solutions to common problems and information on how to carry out regular tasks. The knowledge base is constantly being added to and we welcome suggestions of topics that could be added to help our clients.
Truska offices will be closed as follows:
Closing at 4pm on Fri 21st February 2020
Reopening at 9am on Monday 2nd March 2020
There will be emergency support cover throughout this period via the Support Portal.
Please either visit the Support Portal and log in (or create an account and log in of you do not already have an account) and create a ticket.
Or email with details of the problem and the best method of contact should it not be your normal number to email@example.com. Please note this is for emergency support only.
Notices on current server status, any problems, holiday notices and other important information can always be found here and on the support portal.