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Truska Support

The key to any successful relationship between an IT provider and a client, whether it be web related or not, is communication and support. Truska are proud of our support record and it is due to our level of service that many clients have stayed with us for long periods of time.

We operate an on-lne support ticketing system facilitaitng the management of all support requests. A support request can be raised simply by sending an email to or by utilising our support portal at (see menu link under support above for quick access).

The Support Portal also features a knowledgebase where you can find solutions to common problems and information on how to carry out regular tasks. The knowledgebase is constantly being added to and we welcome suggestions of topics that could be added to help our clients.

Support Notice

There will be a planned short outage this Friday (24th Nov), at our datacenter.

The work will be carried out on Friday 24th November, 2017 during the window 07:00am - 8:00am.

We are installing new uplinks to our core firewalls for increased reliability and performance.

As always, we will keep any downtime to a minimum, and are prepared to roll back if the changes will not be completed within the scheduled window.

Notices on current server status, any problems, holiday notices and other important information can always be found here.

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