The key to any successful relationship between an IT provider and a client, whether it be web related or not, is communication and support. Truska are proud of our support record and it is due to our level of service that many clients have stayed with us for long periods of time.
We operate an on-lne support ticketing system facilitaitng the management of all support requests. A support request can be raised simply by sending an email to firstname.lastname@example.org or by utilising our support portal at http://support.truska.com (see menu link under support above for quick access).
The Support Portal also features a knowledgebase where you can find solutions to common problems and information on how to carry out regular tasks. The knowledgebase is constantly being added to and we welcome suggestions of topics that could be added to help our clients.
There will be a short period of downtime (up to 2 hours) whilst we carry out this essential upgrade work to our mail platform.
The work will be carried out on Friday 4th May 10:00pm.
With the demands of Google and GDPR placing more and more emphasis on using Secure Platforms we are upgrading our entire Truska Mail Platform to be full complainant and secure using the latest technologies.
We have been planning and preparing for this for several month to ensure that those clients using our mail systems who want full SSL security can have it in time for the introduction of GDPR on 25th May.
As always, we will keep any downtime to a minimum, and are prepared to roll back if the changes will not be completed within the scheduled window.
For more information and how this may effect you please visit our support forum here.
Notices on current server status, any problems, holiday notices and other important information can always be found here and on the support portal.