The key to any successful relationship between an IT provider and a client, whether it be web related or not, is communication and support. Truska are proud of our support record and it is due to our level of service that many clients have stayed with us for long periods of time.
We operate an on-lne support ticketing system facilitaitng the management of all support requests. A support request can be raised simply by sending an email to firstname.lastname@example.org or by utilising our support portal at http://support.truska.com (see menu link under support above for quick access).
The Support Portal also features a knowledgebase where you can find solutions to common problems and information on how to carry out regular tasks. The knowledgebase is constantly being added to and we welcome suggestions of topics that could be added to help our clients.
Truska Office will be closed the week of Mon 21st Jan reopening the following Monday 28th Jan 2019.
Support will be available by calling our landline 028 9751 9550 where you will be diverted to someone who can help.
If it is not urgent please open a ticket using the support portal or by email to email@example.com and we will address the issue on our return.
Email will be monitored and picked up and dealt with periodically.
Our landline, 028 9751 9550, will still me manned over this period during normal office hours and messages will be forwarded and dealt with as necessary but using the support system is the best way to contact us for routine and non-urgent matters.
Notices on current server status, any problems, holiday notices and other important information can always be found here and on the support portal.