Hosting and Domain Name Support
Hosting and Domain Names, if set up correctly, generally operate without causing problems. All our servers are monitored 24/7 and due to this high level of technical backup we are usually aware of situations before they develop. Our servers are guaranteed to be up 99.9% of the time.
If you find a problem accessing your web site, and please do check that your broadband connection is working before you call us, just call or email firstname.lastname@example.org. Most problems we receive related to web sites and email being down are caused by your broadband being down and not the actual web server or site itself.
All our hosting packages include support as standard. Servers are monitored 24/7 and have text messaging installed to automatically notify us if there is a problem.